HP is a multinational IT organization that provides hardware and software services. HP has been in the innovation front for more than 75 years. It is one of the largest manufacturers of desktops, laptops, printers, scanners and other computer hardware. Software products include HP Scan and Capture Application, HP Touchpoint Manager, HP Cloud Services Connected Series, HP Cloud Services Print App Series, HP Photo creation software and many more.
Although these products make an IT environment more efficient and productive, they also impose a problem when customers face technical issues with them. In order to achieve satisfactory customers, HP has a support team that works round the clock for 365 days. HP provides experienced and certified HP Technical Support. They assure 100% resolution for each service when your product is under warranty.
Fast and professional help at a reasonable price is always provided. The HP Support team ensures that all technical glitches, software malfunctions, complaints, and queries resolve in the given stipulated time. They also provide remote assistant to log into your laptops and desktop from remote and fix issues hassle-free and risk-free.
Support is given over the phone by providing step by step instructions to identify issues. For example, to identify your laptop’s model type, the services that are currently running on your system and get detailed information about hardware components such as your laptop’s disk drive and devices. Some of the services provided for computer and printers are,
- PC freezing up, crashing
- Identifying HP Laptop Configuration
- Performing HP System Recovery
- Wireless network issues
- Sound issues
- Data backup
- Virus removal
- No power or re-boot issues
- Slowness in computer
- Notebook keyboard, Touchpad, and Clickpad issues
- Display and touchscreen issues
- Paper jams in HP Instant Ink and LaserJet printers
- Copy and scan quality of printers
- Print job stuck
- Driver downloads
If a repair is necessary, in many places the agents will pick up and return your product to your location. Repair cost depends on the product type and the type of repair needed. In many cases, they will give a discount on the diagnosis fee. In some cases, it may make sense to replace your old product with a new one, rather than repair it. You can get the repair prices and compare it to new product prices at the HP Support Sales department.
HP provides information to its customers to help them get the most out of their HP products and the latest products launched by them.